Contact iPlayer

Need help with playlists, playback, subscription, or app setup? We are here to help.

Support channels

For urgent playback issues, include your device model, OS version, app build, and a screenshot of the error for faster troubleshooting.

Contact form

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FAQ

My stream does not load. What should I check?

Confirm the playlist URL is valid and the stream endpoint is reachable.

Why is streaming interrupted?

Free usage limits may apply. Upgrade in app settings for uninterrupted streaming.

Can I cast to TV?

Yes, iPlayer supports AirPlay (iOS) and Chromecast where available.